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Kcal Lunch

Taste Life

Terms & Conditions

Because we want you to have all the information you might need, below you’ll find the Terms & Conditions of our live offers.

1. Introduction

Kcal Lunch products and delivery services are available in Dubai and the online services describe products and services that are available in Dubai.

Ownership of Kcal Lunch

This website is owned and managed by Kcal Healthy Fast-food DMCC under the country of domicile of the United Arab Emirates.

Responsibility of devices and accounts

You are responsible for any devices, software and services needed to use the online services. Kcal does not guarantee that the online services will fully function on any particular device or with any particular software.

You are also responsible for any messaging and data charges, fees and taxes for your use of the online services, including when we communicate with you by text, email or other means that you choose.

You may only use the online services with devices that you own or control and using only the authorized operating system (e.g., Apple iOS or Microsoft Windows). If you create a Kcal Lunch account, you are responsible for keeping the account secure and for all activity under the account.

You can only use one Kcal Lunch account and must keep your account information accurate at all times.

Kcal has a right to update or terminate the online services

You understand and consent that (with or without notice) Kcal may update, modify or terminate the online services (or your access to them) from time to time, without prior notice.

Updates to these terms

Kcal may also update these terms at any time and at its sole discretion. If Kcal makes material changes to the terms, we will notify you by any reasonable means such as by posting the new terms in the online service.

If you do not agree to the changed terms, then you must immediately stop using the online services and request that Kcal close any online services account that you have created.

To close your account, you can email us at info@kcallunch.ae.

Whilst Kcal operates and controls the online service, it is not wholly responsible for the operation of all restaurants.

Some restaurants are owned and operated by independent franchisees of Kcal and some are operated by Kcal subsidiaries (such franchisees and subsidiaries are together, “restaurants”).

Each restaurant is independently responsible for its legal and regulatory compliance, for any issues relating to the supply of the products to you, and for any employment related matters in the restaurant.

How to contact us

If you have any questions or comments regarding the online services, please see the Contact Us section in the online services or you can email us at info@kcallunch.ae

2. Web Order Terms

By using or reading any page on kcallunch.ae you agree to the terms and conditions contained therein, namely, the Web Order Terms, Website Terms and Privacy Policy (collectively, “Terms & Conditions”). If you do not agree, you should not use the site.

  • A minimum amount of 20 meals per delivery order.
  • Special order requests are not available on the web ordering. Customers with special orders are advised to call Kcal at +971 4 43 44 111.
  • In order for us to maintain high standards of quality and hygiene, there may be periods of maintenance during which certain food items will not be available.
  • The total price of your ordered meals will be reflected on your order form prior to confirmation.
  • Kcal Lunch service is subject to availability. We reserve the right to reject any order, or to modify an order.
  • Access to the Kcal Lunch Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our reasonable control. Kcal Healthy Fast-food DMCC disclaims all liability for any malfunction, suspension or interruption of the Site.
  • The Web Order Terms, and any disputes arising from the Web Order Terms, shall be governed by UAE law. You agree to submit to the exclusive jurisdiction of the courts of UAE regarding any such dispute.
  • We may vary the Web Order Terms from time to time and any use or continued use of the Site shall be deemed acceptance of these Web Order Terms. These Web Order Terms, together with the Website Terms, the Privacy Policy and any other policies which you may consent to, constitute the entire agreement between you and ourselves with respect to your use of the Site.

Kcal Healthy Fast-food DMCC shall not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, or line failure.

Kcal Healthy Fast-food DMCC shall not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if there is negligence of Kcal Healthy Fast-food DMCC or an authorized Kcal Healthy Fast-food DMCC representative has been advised of the possibility of such damages, or both.

The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages.

Kcal Healthy Fast-food DMCC total liability to you for all losses, damages, and causes of action (in contract, tort (including without limitation, negligence), or otherwise) will not be greater than the amount you paid to access the services provided by this site. The terms ‘we’, ‘us’, or ‘our’ shall be understood to be referring to Kcal Healthy Fast-food DMCC.

3. Our information practices and communications with you.

Privacy Statement

The Kcal Lunch Privacy Policy describes our information practices, including how we collect, use and share information.

How we communicate with you

Through the online services, you may opt in to receive emails, text messages to the mobile number you provide to us.

 When you opt in to any of these types of communications, you understand and consent that you will receive marketing, transactional and other messages from Kcal.

Kcal may use the information you have provided to us to communicate with you in accordance with the following Privacy Policy.

Special order requests are not available on the web ordering.

Customers with special orders are advised to call Kcal at +971 4 43 44 111.

Opting out of communications generally

You have a choice in how we communicate with you. You can generally find your communication preferences with instructions on how to opt out in the profile section of the online service that you use.

You may also have the ability to change your communication preferences using your device settings. In addition, our communications themselves may include the opportunity to opt out.

You understand and agree that you may need to separately manage your communication preferences for each communication method.

 For example, if you opt out of receiving marketing emails, you may still receive marketing text messages if you’ve opted in to receiving them.  Whilst we do our best to offer convenient methods for you to manage your communications preferences, you may need to separately adjust your preferences for each online service.

Please note that for some account-related and transactional communications, the only way to stop receiving these communications may be to close your online services account.  Lastly, please note that if you are receiving communications from a Kcal franchisee, then you will need to opt out from them directly.

4. Ownership and Licenses

Kcal intellectual property ownership

Any and all rights in the online services are and shall remain the exclusive property of Kcal or its licensors.

For purposes of clarity, “online services” includes any and all content on the online services, such as, but not limited to, text, images, graphics, logos, page headers, button icons, images, audio clips, digital downloads, data compilations, software, trademarks, service marks, trade dress, audio, video, data and other materials (together, “content”) as well as any part of the online services.

The online services are licensed, not sold, to you.  Nothing in these terms intends to transfer any such rights to, or to vest any such rights, in you. You may not take any action to jeopardize, limit or interfere with Kcal or its licensors’ rights.

Your license to use the online services

Subject to these terms, you are granted a personal, non-exclusive, non-transferable and revocable license to use the online services solely for your own personal, non-commercial purposes solely in accordance with these terms.

For purposes of clarity, “Use” includes access, interact with, and display. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights these terms expressly grant to you. Kcal reserves all other rights.

Trademark information

Trademarks, service marks, and all graphical elements, including the look and feel appearing on the online services, are distinctive and protected trademarks or trade dress of Kcal or licensors.  The online services may also contain various third-party names, trademarks, and service marks that are the property of their respective owners.

5. Acceptable uses and restrictions for the online services.

With respect to the online services (which includes content), you may not, and may not allow third parties,to:

  • Use the online services for any purpose that is unlawful or prohibited by these terms;
  • Delete or change any copyright, trademark, or other proprietary notices;
  • Attempt to obtain ownership or title to the online services, including the content;
  • Use, copy, distribute, republish, display, disclose, upload, post, or transmit the online services in any commercial manner;
  • Rent, lease, sell, sub-license, loan, translate, merge, adapt, assign or transfer the online services, or combine them with, or incorporate them into, any other programs or services;
  • Disassemble, decompile, reverse-engineer, copy in source or object code format, or create derivative works based on the online services;
  • Transfer, provide, export or re-export the online services in violations of an embargo, trade sanction, or other technology control or export laws and regulations of the UAE, the Arab League or the United Nations
  • Use or launch any unauthorized technology or automated system to access the online services or extract content from the online services, including but not limited to spiders, robots, screen scrapers, or offline readers;
  • Attempt to disable, damage, overburden, impair or gain unauthorized access to the online services, Kcal network or any user accounts associated with the online services.

6. Refunds and Cancellation

For cancellation of any specific order or a partial order, please contact Kcal at +971 4 43 44 111 or info@kcallunch.ae. Refunds will be issued for any part of the order that does not fall within 72 hours of the delivery. 

Refunds will be issued via original mode of payment.

7. Limitations on liability and disclaimers

Limitations on Kcal liability. Neither Kcal nor any other members of the Kcal system shall be liable for any direct or indirect lost profits or lost business damage, special, indirect, consequential, exemplary or incidental damages, including lost data, personal injury, or property damage related to or arising out of the online services. Nothing in this section is intended to limit Kcal liability for damages to the extent caused by Kcal own gross negligence or intentional or unlawful misconduct. Additionally, nothing in this section is intended to limit or alter your rights as a consumer that cannot be limited or altered under applicable law. Kcal reserves all legal rights to recover damages or other compensation under these terms or as allowed by law

Kcal provides the online services “AS-IS” and without any warranties. The online services may include inaccuracies or errors. Kcal provides the online services “As is” and without warranties of any kind either expressed or implied. Kcal disclaims all warranties of merchantability and fitness for a particular purpose. Kcal does not warrant or make any representation that the online services will be accurate, reliable, uninterrupted or error-free, that defects will be corrected, or that the online services are free of computer/internet viruses or other harmful components. You assume total responsibility related to your use of the online services. Your sole remedy against Kcal  and all other members of the Kcal system for dissatisfaction with the online services is to stop using them. This limitation of relief is a part of the bargain between the parties.

Third party services. The online services may link to or allow you to use third-party websites, downloadable materials, content, social networks, or other digital services (together, “third party services”). These third parties may have their separate terms and conditions or privacy policies that you should review and understand before using them. Kcal does not endorse and is not associated with any of these third party services. Kcal and all other members of the Kcal system have no responsibility for any loss or damages arising from or related to these third party services.

Events beyond our control. Kcal has (and other members of the Kcal system have) no responsibility for Kcal failure to perform any of its obligations under these terms caused by or related to any event beyond Kcal reasonable control. If such an event occurs, then Kcal obligations under these terms will be suspended for the duration of the event; and Kcal may, but is not required to, use reasonable endeavors to find a solution by which its obligations under these terms may be performed despite the event.

8. Miscellaneous

  • Kcal makes no representation that the online services are appropriate or available outside of the UAE. If you use the online services from other locations you are responsible for compliance with applicable local laws.
  • These terms will be governed and interpreted pursuant to the laws of the UAE, notwithstanding any principles of conflicts of law; You irrevocably consent to the exclusive jurisdiction of the federal and state courts in  the UAE for purposes of any legal action arising out of or related to these terms or the online services.
  • Although these terms govern the online services as between Kcal and you only (and although Apple is not a party, and no other Members of the Kcal System are parties to these terms), Apple [and other Members of the Kcal System] are third party beneficiaries under these terms and will have the right to enforce against you those rights that Kcal holds under these terms to the extent such terms may pertain to them; there are no other third beneficiaries under these terms.
  • The terms are written in English. Any translation of the terms into another language is provided solely for your convenience, and to the extent there is any conflict between the two, the English version controls.
  • On termination of these terms or of your permission to use the online services, all rights granted to you under terms shall cease; however, these terms will continue to apply to your prior use of the online services and anything relating to or arising from such use. Upon termination, all rights of Kcal and other Members of the Kcal System, including all intellectual property rights, proprietary rights, and licenses in these terms shall survive, as well as all restrictions on use, all limitations on liability and disclaimers.
  • Each of the terms and conditions in these terms are severable and operate separately. If any of them are unlawful, void or unenforceable, then the remaining terms and conditions will remain in full force and effect.
  • If Kcal fails to insist that you perform any of your obligations under these terms, or if Kcal does not enforce its rights against you, or delays in doing so, that will not mean that Kcal has waived its rights against you and will not mean that you do not have to comply with those obligations.
  • Kcal may transfer its rights and obligations under these terms to another organization or entity, but this will not affect your rights or our obligations under these terms. You may only transfer your rights or obligations under these terms to another person if Kcal agrees in writing.